Support

Does SANSARA send my journal entries to any server?

No. All AI processing happens entirely on your device. Your journal entries, voice transcriptions, and personal data never leave your phone. There are no servers, no cloud accounts, and no third-party AI services involved.

How do I start the model download?

After completing onboarding, you'll see a setup screen showing the download size for your device. Tap the "Download" button to begin. Keep the app open until the download completes — this is a one-time setup.

The download seems stuck. What should I do?

If the download pauses (for example if your phone locks), tap Retry on the download screen. Make sure you're on Wi-Fi and keep the app in the foreground. The download resumes from the beginning on retry.

How do I restore my purchase?

Go to Settings → Purchase in the app and tap Restore Purchases. Your purchase is tied to your App Store account and can be restored on any device signed in to the same account.

Is Health Data sync available on iPad?

Apple Health is only available on iPhone. The Health Data sync feature in SANSARA is therefore iPhone-only. On iPad, the toggle will show a message explaining this.

How do I delete my data?

Go to Settings → Data → Delete All Data. This permanently removes all journal entries, memories, and settings from your device. Because nothing is stored in the cloud, this action is irreversible.

The AI stopped responding. What do I do?

Try restarting the app. If the problem persists, go to Settings → AI Model → Re-download Model. If you continue to experience issues, contact us at support@sansara.app.